1. The Agreement

The agreement consists of these sales terms, information provided in the ordering solution, and any specially agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties shall prevail, provided it does not conflict with mandatory legislation. The agreement will also be supplemented by relevant legal provisions regulating the purchase of goods between businesses and consumers.

2. The Parties

Seller: Acenta AS, Vålerveien 180, 1599 Moss. Email: info@acenta.group, Mobile: +47 99050011, Org. nr: 9123656868, hereinafter referred to as the Seller. Buyer: The consumer who places the order, hereinafter referred to as the Buyer.

3. Price

The stated price for goods and services is the total price the Buyer shall pay. This price includes all taxes and additional costs. The Buyer shall not bear any additional costs that the Seller did not inform the Buyer of prior to the purchase.

4. Conclusion of Agreement

The agreement is binding for both parties once the Buyer has sent their order to the Seller. However, the agreement is not binding if there have been typing or coding errors in the Seller’s offer in the webshop’s ordering solution or in the Buyer’s order, and the other party realized or should have realized that such an error existed.

5. Payment

The Seller may claim payment for the item from the time it is sent from the Seller to the Buyer. If the Buyer uses a credit or debit card for payment, the Seller may reserve the purchase price on the card upon ordering. The card will be charged on the same day the item is shipped. For payments by invoice, the invoice is issued upon shipment of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay via subsequent invoice.

6. Delivery

Delivery has occurred when the Buyer, or their representative, has taken possession of the item. If the delivery time is not stated in the ordering solution, the Seller shall deliver the goods to the Buyer without undue delay and no later than 30 days after the order. The goods shall be delivered to the Buyer unless otherwise specifically agreed between the parties.

7. Risk for the Goods

The risk for the goods passes to the Buyer when they, or the Buyer’s representative, have had the goods delivered in accordance with Section 6.

8. Right of Withdrawal (Right to Cancel)

Unless the agreement is exempt from the right of withdrawal, the Buyer may cancel the purchase of the goods in accordance with the Right of Withdrawal Act. The Buyer must notify the Seller of the use of the right of withdrawal within 14 days from the start of the period. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday, or festive day, the deadline is extended to the next business day. The withdrawal deadline is considered met if the notification is sent before the expiry of the period. The Buyer bears the burden of proof that the right has been exercised, and notification should therefore be made in writing (withdrawal form, email, or letter).

The withdrawal period begins to run:

• For individual items: from the day after the item(s) are received.
• For subscriptions/regular deliveries: from the day after the first shipment is received.
• For multiple deliveries in one purchase: from the day after the final delivery is received.

The period is extended to 12 months if the Seller fails to provide information about the right of withdrawal and the standardized form prior to the conclusion of the agreement. If information is provided during these 12 months, the deadline expires 14 days after the day the Buyer received the information. Upon use of the right of withdrawal, the goods must be returned to the Seller without undue delay and no later than 14 days after notification was given. The Buyer covers the direct costs of returning the goods unless otherwise agreed. The Seller may not set a fee for the Buyer’s use of the right of withdrawal. The Buyer may test the goods in a responsible manner to determine the nature, characteristics, and function of the goods without losing the right of withdrawal. If testing exceeds what is necessary, the Buyer may be held liable for any reduced value of the goods. The Seller is obliged to refund the purchase price without undue delay, and no later than 14 days from the notification. The Seller has the right to withhold payment until the goods have been received or documentation of the return has been provided.

9. Delay and Non-delivery – Buyer’s Rights

If the Seller does not deliver the goods or delivers them late, and this is not due to the Buyer or circumstances on the Buyer’s part, the Buyer may, according to the Consumer Purchases Act, withhold payment, demand performance, terminate the agreement, and/or claim compensation. Claims should be made in writing (e.g., email).

10. Defects – Buyer’s Rights and Warranty Deadlines

If there is a defect in the item, the Buyer must notify the Seller within a reasonable time after it was discovered or should have been discovered. A notification made within 2 months is always considered timely. Claims can be made no later than two years after the Buyer took possession. If the item is intended to last significantly longer than two years, the deadline is five years. If the defect is not due to the Buyer, the Buyer may withhold payment, choose between repair or replacement, demand a price reduction, terminate the agreement, and/or claim compensation.

11. Seller’s Rights in Case of Buyer’s Breach

If the Buyer fails to pay or fulfill other obligations, the Seller may withhold the goods, demand performance, terminate the agreement, and claim compensation. The Seller may also claim interest on late payments, collection fees, and a reasonable fee for uncollected, non-prepaid goods.

12. Warranty

Warranties provided by the Seller or manufacturer give the Buyer rights in addition to those already held under mandatory law. A warranty does not limit the Buyer’s right to claims or remedies in case of delay or defects.

13. Personal Data

The data controller for collected personal data is the Seller. Unless the Buyer agrees otherwise, the Seller may only collect and store personal data necessary to fulfill the obligations under the agreement. Personal data will only be disclosed to others if necessary to carry out the agreement or in cases required by law.

14. Conflict Resolution

Complaints should be addressed to the Seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is not successful, the Buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation: +47 23 400 600 or www.forbrukertilsynet.no. The European Commission’s dispute portal can also be used: http://ec.europa.eu/odr.